Review Monitoring
Review Monitoring
Monitor Top Review Sites
The first step is to connect your dashboard to the important review and rating sites like Facebook, Google+, Yelp, Foursquare, CitySearch and others to grab reviews that have been posted about your company.
Then review snapshots will be displayed inside your dashboard in addition we will send an instant email and text message to notify you that a new review or rating has been discovered by the software.
Real Time Text Review Notifications
Real time text review notifications will keep you updated on your most recent customer feedback and reviews as they happen. We instantly notify you via text message, ensuring you always have a heads up on the current happenings of your business. This will help you to take immediate steps to address issues when you get a negative review.
Real Time Email Review Notifications
You get an instant email that shows you the rating and full review of your most recent customer feedback on a computer or while on the go via your mobile device.
It's your choice who receives the alerts. Use positive feedback to encourage and motivate your staff.
Add Employee Emails For Notifications
We make is simple to keep your employees in the know!
You can add in their email address to receive feedback alerts and reviews for timely management.
Negative Feedback Management Process
Any negative review or feedback is immediately flagged allowing you address the problem with your customer immediately before it becomes a bigger problem.
This process allows staff to take the appropriate corrective steps to handle and resolve your customers issue. By reviewing your customer’s historical data you will be able to respond effectively and immediately.
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